RETURNS & WARRANTY
Supply Chain Curation
End-to-End Foreign Trade Services
Global Compliance Assurance
Flexible Collaboration Models
Kunto Global stands by the quality of our hardware tools, with a "Replacement First" policy for all manufacturing defects.
Warranty Policy
- Core Principle: We offer a quality-focused warranty with a “Replacement Only” approach for defective products.
- B2B Partners: Warranty terms are primarily governed by individual signed purchase contracts. In the absence of specific contractual clauses, our general policy applies.
- Retail Customers: We provide a Limited Lifetime Warranty covering damage caused by material or manufacturing defects (free replacement).
- Coverage Details:
- Covered: Defects in materials, manufacturing flaws, craftsmanship failures, or blade/handle coating defects.
- Excluded: Normal wear and tear, abuse, misuse, human-caused damage, unauthorized modifications, or lost items.
Return & Exchange Policy
- Immediate Inspection: Please inspect your shipment immediately upon arrival. If quality issues are identified, contact us promptly for a Replacement Priority solution.
- Customized / B2B Products: Due to their unique nature, returns for custom OEM/ODM products are strictly accepted for quality-related defects only.
- Force Majeure: Kunto Global reserves the right to adjust fulfillment policies under uncontrollable events, such as international freight disruptions or national policy shifts.
How to Claim a Replacement
- Contact our support team within 14 days of delivery.
- Provide your order number, valid proof of purchase, and detailed photos/videos of the issue.
- Upon evaluation and confirmation (guaranteed response within 12 hours), we will dispatch replacements or arrange solutions per agreement.
